Abdullah Rsume
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Education: 3
Experience: 6 years
Relocation: Yes - Internationally
Career Objective
Senior Network & Computer Technician
Professional Experience
Hawk InternationalCo. December 2002 - Present
Senior Network and Computer Technician
• Install, configure and maintain Network devices
• Install configure and maintain Domain Server, Exchange server and Proxy server
• Maintain IT security and data
• Attain all the users calls & understand the concern for Hawk’s sites and camps including HQ
• Troubleshoot / resolve employees concerns on telephone and by emails.
• Record the complaints & allocate number for future communication
• Keep track of user’s concern
• Report Summary of all user complaints to IT Manager
• Feedback collection after provisioning of service
• Install; configure Hardware, Application Software and internet & emails set up required for business development.
• Analyze the users problems and escalation to IT Manager
• Manage any additional task given by Manager
Addar for Computers Co. October 2000 – December 2002
Maintained computer equipments for international companies.
• Installed and configured servers, and desktops.
• Troubleshoot all Desktop related devices.
• Installed communications devices such as ISDN, DSL, and SAT equipments.
Eductation
• Education English Diploma Seb.20th, 2000
High Sanaa Institute of Teachers Graduation Sanaa, Yemen
• Computer Diploma June 17th,2000
Al-Quds Institute Sanaa, Yemen
• Honors Diploma in Networking June 13th, 2003
NIIT
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