Mary Ann Cv

To seek any challenging position which will fit my qualification to better develop myself and most especially to contribute to the growth of the company through my honest work, good performance and dedication

Assistant Customer Service Manager:
May 2006 – Up to present
Virgin Megastore,
• Responsible for the design and delivery of a complete Customer Service Strategy within the organization.
• Identifying customer needs and requirements and driving through the changes needed to ensure that they are fully met.
• Managing a team of staff currently involved in the following aspects of Customer Care: Help desk, Customer support, communications, documentation and cash counter.
• Ensure that the customer service/cashiers follow all procedures so that the customer is completely satisfied with their transaction.
• Resolves cash problems e.i. credit cards, gift vouchers. Etc.
• Supervises staff behavior and presentation throughout the day to maintain a level of professionalism.
• Controls defective item returns and complaints from the customer and ensures the customer's needs are met to a certain extent.

Office / Personal Secretary:
April 2006 – May 2006
Gasos Bin Hamouda,
• Receiving all the phonecalls, making quotations and dealing with different clients.
• Doing all the office works such as filing and making documents that are needed in transactions.
• Making schedules for the events and special bookings for the clients and big boss meetings.

Treasury Assistant (TA)
September 2004 – February 2006
SM Batangas, Pallocan West, Batangas City
• Basically Responsible for the performance of Treasury Clerical functions to Sales collections and its subsequent deposit, PR/OR issuances, preparation of Daily Cash Position Report/Daily Cash Collection Report. And generates Tally Treasury Sheet of partial and final turnover of cash.
• Properly handle Disbursement Account
• Properly handle ATM
- Performs journal reading of ATM machine forwards ATM journal/documents/ captured cards to BDO as well as claim any credit memo. Sort fit bills for ATM cassette loading Assists in cash loading performs the counting of cash from retrieve cassettes and do the Reconcilation report as well as the ACRR to forward to BDO
• Acts as custodian of specific Treasury fund such as Petty Cash and USBF
- Prepares the summary for payroll deduction on cut-off time for submission to Accounting.
• Custodian of all cash used as Company Incentives/allowances for employees.
- handles it realizing and deposit the unclaimed incentives after the required holding period.

Graduate of financial Management
De La Salle University Lipa

Operating Systems: Microsoft Windows
Computer Applications: MS Word, Excel, PowerPoint, Access


KEY Skills:
• Self-motivation and discipline.
• Team player with excellent attention to Detail.
• Commitment for the highest standard Of Quality and service delivery.
• Coordinating time & efforts.
• Giving good customer service
Changing priorities to meet strict DEADLINE.

PERSONAL BACKGROUND: AND SKILLS:
Birth date: April 15, 1983
Age: 24
Status: Single
Height: 5’6
Weight: 98lbs