IT Quality Analyst, Business Analyst, Project Manager

See below

Professional Experience

Since 02/04 National Bank of Abu Dhabi, Abu Dhabi, UAE www.nbad.com

Worked on several in-house developed, purchased off-the-shelf, and developed by contractor applications/ systems as a Senior Quality Assurance Analyst:
· Planned, directed, and coordinated quality activities.
· Identified, elicited, and analyzed business needs and communicated them to software developers.
· Identified, prioritized and tracked SQA action items and project open issues through SDLC.
· Planned, prepared, maintained, and executed tests.
· Identified gaps and defects; analyzed, managed, and tracked them.
· Reviewed systems capabilities, workflows, and limitations.
· Coordinated with offshore development and quality teams.
· Tested software modification activities performed on existing operational systems to resolve problems or corrections before put back in production.
· Checked that robust internal system controls are designed and implemented into the systems to ensure data integrity, process integrity, financial integrity, security, and systems performance.
· Verified the integrity of migrated data from legacy databases and performed the required tests.
· Ensured that the developed systems work properly and in harmony on the proposed environments and with surrounding systems.
· Ensured that project deliverables and work performed are according to plans and specifications and that project objectives have been met.
· Performed department internal audits and ensured implementation of IT audit recommendations.
· Helped in configuration management, change management and in managing software releases.
· Worked as a Business Analyst, identified, analyzed, and documented business and processes enhancements.
· Worked next to Quality Manager and supervised quality team and the quality process.

03/99 – 10/03 Estarta Solutions (Partially owned by Microsoft), Jordan www.estartasolutions.com

Worked on various solutions as a Software Quality Assurance:
· Managed and followed up defects, and changes throughout the test cycles.
· Executed tests, regression tests, verified checklists, defect fixes, changes and implementations.
· Validated, evaluated, analyzed, prioritized, and reported test results to stakeholders.
· Analyzed, verified documents and user manuals.

Education
03/97 Masters/ Banking and Financial Sciences
The Arab Academy for Banking & Financial Science/ Jordan www.aabfs.org
07/94 BS /Computer Information Systems Amman University/ Jordan www.amman.edu

Certification

· 03/02 Certified Software Test Engineer, Quality Assurance Institute www.qaiusa.com
· 06/05 Certified Information Systems Auditor, Information Systems Audit and Control Association www.isaca.org
· Currently preparing for PMP certificate, Project Management Institute www.pmi.org

Professional Affiliation

· Member of Context-Driven software Testing School.
· Member of the BCS Specialist Interest Groups in Software Testing (SIGIST).

Skills and Knowledge

· Word, Excel, PowerPoint, MS Project, MS Visio, MS SourceSafe, VMware, FileMaker Pro, Rational Robot, RequisitePro, ClearQuest, and TestManager.
· Proven analytical and problem-solving skills.

Training Attended

· PMP exam preparation course, (35 hours), 08/06
· Rational Robot, Test Manager (30 hours), 11/04
· Software Test Documentation (25 hours), 02/01
· Mastering MS VB 6.0 Development course (30 hours), Center: Compubase Int'l, 02/00.
· Mastering MS VB 6.0 Fundamentals course (30 hours), Center: Compubase Int'l, 12/99.
· World Bank Funds and Export Development Projects (25 hours), by World Bank 07/97.
· Research and Informatics (30 hours), held by the Research Society, 06/96.

DOCUMENTS AVAILABLE UPON REQUEST