Hospitality Officer with 7 years of expeiance in guest relations with hoapitality industry.

Guest interaction/ employee interaction. Maintain good clients/ guests and ensuring satisfaction of the guests.

EXPERIENCE
Jindal Naturecure Institute, Bangalore 05/08 - TILL DATE
Hospitality Officer
Job Profile
Its a 150 room hospital catering to a very high profile clientele
· Handling client relationship management functions,which include promoting enduring relationships with a diverse clientele.
· clientele Cultivating and maintaining positive relationship with customers...
· Training the staff on personality development & customer care..
· Closely associating with other departments to ensure guest satisfaction.
· Organizing entertainment programs for the patients.








Hotel Windsor Manor Sheraton 10/01 – 05/02
Bangalore
Guest Relations Executive




Hotel Residency,Coimbatore 07/99 – 02/01
Guest Relations Executive




Responsibilities

· Ensuring that the service standards of the organization are maintained by meeting guest requirements.
· Ensuring timely and efficient completion of guest related work, implementation of best service practices
While maintaining job profitability, coaching and supervision of associates and experienced associates.
· Maintaining guest history record of regular guests and ensuring the updates.
· Maintain and ensuring good PR with regular companies and guests.
· Closely associate with other departments ensuring guest satisfaction.
· Keeping track on amenities provided and their cost control and management.


Guestline Hotels & Resorts (Mahindra & Mahindra)Bangalore,Mumbai 06/96 – 05/98
Management Trainee

Responsibilities

· Worked as mgt.trainee for a period of two years and got exposed to all the departments in the organization.
· Got trained in all the major departments like Frontoffice, Housekeeping, F&Bservice, F&Bproduction and in sales and marketing.
· Specialized training in sales and marketing and in guest relations handling.
· Trained to tap the right market and to generate sales and to maintain the standards and service of the organization.

Completed diploma in hotel management, merit swiss asian school of hotel management, chennai 05/1996
Completed 12th std in perks matriculation school, coimbatore 02/1993

Hotel management graduate
Have obtained certificate after attending training on personality development and soft skills.
Having first aid certificate from St.John's ambulance services.

I am sangeetha Mohan a Hotel management graduate with 7 years experience in guest relations. I am very computer savvy and very ease with hotel software. I have also attended training on personality development and soft skills. I have a very pleasant personality and excellent verbal and written communication skills. Currently i am heading the hospitality department in a world class health care institute which enjoys a very high profile clientele. I am a people person and love interacting with people. I have attached my CV along with and i don't have a work permit to work there I will be happy to relocate. Looking forward to hear from you.