operations manager

responsibility on operations

04/2006 to 11/2009
Operations Manager for The Warranty Group, Milan.
TWG is an insurance provider for a variety of business. Management responsibilities for the warranties and claims department, included sales support and project management.

11/2002 to 02/2006
Business Co-ordination Manager for Car Care Plan Holdings, Milan.
CCPH core business is the provision of insurance, sales and administration of warranties for motor manufacturers and dealers. I had management responsibilities for the operation of an outsourced technical multilingual customer services and claims management platform.

06/2000 to 11/2002
Motorcycle Retail Shop Manager – dealership for the MV Agusta group and Triumph Ltd, Vicenza.

09/1997 to 05/2000
Customer Service Manager for Herbalife Europe, Uxbridge, Middlesex, U.K.

10/1992 to 08/1997
Sales Representative, Customer Care and Technical Consultant for Pneumax Spa, Milan.

Diploma of Maturita' Magistrale at G. Fogazzaro, school of Vicenza.
University level culture and self discipline. Languages: Italian mother tongue, fluent in English (CPE), good Spanish and Portuguese.

Commercial and technical experience in insurance, automotive and call center business. System integration .General office administration and processing, project managing, KPI setting. Computer literate: operation of company systems, M/S windows applications (M/S Office). Motor technical included claims handling and supervising. Training and auditing. Logistic and organization.
Staff and inter-company communications with business relationships duties.
Problem solving (technical and administrative). University level culture and self discipline. Languages: Italian mother tongue, fluent in English (CPE), good Spanish and Portuguese.