15 years experience

Gain more experience and get growth in my career

Multi-Store Manager :
Job Summary: Leading operations within my area and maintains the Standard for our customers and Staffs. Managing the overall operation of the stores within my area. In particular, a majority of time is spent developing store management talent, overseeing the areas store management workforce, and ensuring customer satisfaction and product quality. Managing financial performance, safety and security within the area.
Duties and Responsibilities:
§ Works with store management to identify and utilize opportunities to increase sales.
§ Control staff costs and manage appropriate inventories.
§ Monitors daily, weekly and monthly/quarterly financial performance.
§ Ensures cash handling and banking is carried out in compliance with company policy and procedure.
§ Assist Operations Manager in review and preparation of budgets.
§ Decides areas of development for managers.
§ Assesses compliance with cash procedures, recommends action.
§ Assists in selecting competent Staff and management.
§ Supports in training, and develops staff to identify potential.
§ Manages operational staff issues and disciplinary matters.
§ Approach for selection, evaluation, and development of staff.
§ Ensures all systems and procedures are communicated to store staff and they are complied with.
§ Checks the quality of service and products.
§ Obtains and utilizes customer feedback and leads stores in identifying and executing improvements.
§ Ensures all store appearances and equipments are maintained to standard
§ Ensures stores comply with local regulations.
§ Assesses service / product quality, customer feedback, and compliance with all decides / recommends action.
§ Initiates action to maintain physical store standards
§ Selects most effective methods for communicating procedures to Staffs.
§ Ensures reports and all company-required reports and documents are completed accurately and on time.
§ Interprets and decides issues within company policy and overall business.

Bachelor’s Degree In: Hotels Management

Certified Courses

§ Basic Management Training (BMT)
§ Retail Management Training Program (RMT)
§ Barista Training Program (BTP)
§ Shift Supervisory Training Program (SSTP)
§ In Store Learning Coach (ISLC)
§ Basic Food Hygiene Training (BFHT)
§ Management Coach and Mentor (MCM)

Attend Workshop for:

§ Sales Forecasting Training (SFT)
§ Guest Service Training (GST)
§ Sales Development Plans Training (SDT)
§ Handle Customer Complain Training (HCCT)
§ Labor Analysis Training (LAT)
§ Stock bar Level System Training (SLST)

§ Ability to manage 10 stores operations independently
§ Ability to manage effectively in a fast-paced environment
§ Ability to manage multiple situations simultaneously
§ Ability to manage resources to ensure that established service levels are achieved at all times
§ Interpersonal skills & organization and planning skills
§ Strong knowledge of supervisory practices & customer service techniques
§ Strong operational skills in a customer-service environment
§ Team-building skills & Strong problem-solving skills
§ Ability to communicate clearly and concisely, both orally and in writing
§ Strong leadership skills, with the ability to coach and mentor others
§ Ability to plan and prioritize workload & handle confidential and sensitive information