Application Support Analyst

Experienced in 1-2-3 level IT Support in large organisations in Oil Industry enjoying fulfil myself as specialist in technical support for Business Critical Applications.

NCPOC (NC Production Operations Co – Joint venture between Shell Kazakhstan Development B.V. and JSC KazMunaiGaz)
Date: Apr 2011 - current
Position held: Functional/Technical Support Analyst
Job Description:
As a part of Venture Application Support team deliver 1st and 2nd level Functional and Technical support to Applications/Applications suite such as SAP Blueprint, ArcGIS, Landmark suite, Primavera etc within SLA. Actively cooperate with 1st and 2nd Global Support teams on implemented Applications support and on implementation and testing of new/on-going Application projects. Liaise with Project teams and Application suppliers on report and resolving known problems and/or fulfil business requirements. Involved into Applications transfer within Joint Venture transition. Responsible for Application Portfolio updates/management; support model workflows creation; Application updates and licence management. Assist in development of Technical Support knowledgebase by contributing to documentation of issue resolutions and workarounds. In 6 month work was appointed mentor for new-joined staff and colleagues coaching. Had exposure training within Global Support hubs
Agip KCO (subsidiary ENI S.p.A.)
Date: Feb 2009 – Apr 2011
Position held: Junior Applications and Database Engineer
Job Description:
Delivered 2nd and 3rd Technical/Functional support for Applications/Application suites such as EDM Landmark, WellView, Primavera. Cooperated with 1st/2nd level support teams on troubleshooting and issue analysis. Interacted with 3d parties vendors on software implementation and support.
Was responsible for license servers configuration and administration; Citrix applications management; SQL 2005 DBs administration and queries.
Administered Citrix, SQL, Virtual, Web, Windows Servers; Active Directory groups and users.
Collaborated with customers providing best solutions for software integration within corporate network. Participated in new software purchase, test and integration. Provided application trainings to end user via on-site visits, phone or incorporate connection.
Managed Company’s Application Portfolio. Created end users manual, Disaster recovery and backup solutions

ICT Engineer and Computerization Manager in Semey State University
Date: 2002-2007
Discipline: Computer science.
Graduated with honours. Awarded of government grant; presidential scholarship. Laureate and winner of different theoretical and practical conferences and student’s competitions
Bachelor of Accounting and Auditing in Semey State University
Date: 2008-2010
Discipline: Distance learning on Accounting and Auditing

IV3-213 2.31 ITIL v3 Foundation – certified
MOC2273 Managing and Maintaining a Microsoft Windows Server 2003 Environment
MOC2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts
MOC2277 Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services
MOC5927A Microsoft Office Project 2007, Managing Projects
MOC2279 Implementing a Microsoft SQL Server 2005 Database
MOC2280 Maintaining a Microsoft SQL Server 2005 Database
CTX-1259CI XenApp 5.0 for Microsoft Windows Server 2003: Administration