IT TECHNICAL SUPPORT ENGINEER

•Ability to prioritize and meet deadlines in demanding fast-paced environments. •Strong Communication, well organized and problem solving skills. •Work very well with a team or independently.

• installing, supporting and maintaining new server H/W AND S/W infrastructure
• managing email , anti-spam , virus protection and monitoring network usage .
• setting up user accounts, permissions and passwords.
• ensuring the most cost-effective and efficient use of servers.
• suggesting and providing IT solutions to business and management problems
• ensuring that all IT equipment complies with industry standards.
• analyzing and resolving faults , ranging from a major system crash to a forgotten password , monitoring the use of the web by employees.
• Performing regular maintenance of company peripheral network devices - printers , scanners and faxes monitoring network security , particularly if the network connects to the internet .
• providing training and technical support for users with varying levels of IT knowledge and competence .
• working closely with other departments/organizations and collaborating with other IT staff .
• planning and implementing future IT developments and undertaking project work .
• managing the website and keeping internal networks running .

• B.S.c IT Bachelor of Science in Information Technology
• (Sikkim Manipal University, India . Year of Graduation 10/01/2008 .
• Computer hardware F12 Institute, Hyderabad(India) .
• MCSE (MICROSOFT CERTIFICATION SYSTEMS ENGINEER) .
• CCNA ( CISCO CERTIFIED NETWORK ASSOCIATION) CERTIFIED .
• CCNP (CISCO CERTIFIED NETWORK POFESSIONAL) .
• Linux Administration zoom Technologies (Basic Knowledge) .
• VB.net , ASP.net and SQL SERVER Database .

MCSE,MCITP,CCNA

• Hard working, punctuality and dedication towards the work.
• (A Diamond is just a piece of coal that did well under pressure)