CCNA certified, Bachelor’s Degree in IT with 6+ years of experience in Technical Support.

A confident and reliable Technical support executive with extensive experience in IT enabled service.

Proactively identify, diagnose and resolution of client problems via phone, e-mail & face to face contact.
Assisting on installing new hardware (servers, printers, computer work stations etc) and take over issues from L1 & appropriately escalate issues to the next level.
Troubleshooting on wireless connection by configuring or reconfiguring Wireless home networking modem’s (Such as Speed stream 6300,6520, 2 wire 2701HG-G, Connection hub Sagemcomm 2864-N, Cell Pipe 7310-N)
Configured WEP (Wired Equivalent Privacy) as well as WPA (Wi-Fi Protected Access), for more secured encryption standard for the Wireless network security.
Configured wireless setup in different operating systems. Like Windows XP, Vista and Windows 7, Windows 8 and Mac OS.
Configured email clients such as Outlook 2003 , Outlook 2007, Outlook Express Windows mail, Windows live mail, Mac mail by taking remote session on members computer through remote desktop tool Log Mein Rescue.
Co-ordination with Service desk and NW team for escalations and provided customer support functions through Email and Chat.
Anti-virus roll out for all clients using Bell security services

Degree obtained : B.Tech in Information Technology with 68 %
University : Madras University - Panimalar Engineering College
Year of completion : 2004
Higher Secondary : From Holy Angles, Chennai with 72%
Secondary School : From Holy Angles, Chennai with 73%

CCNA course completed at Sans Bound Solutions (P) Ltd., Chennai with sound knowledge of networking concepts during June 2011 to Oct-2011.
Successfully completed Cisco Certified Network Associate certification: ID CSCO12100071