team leader at zain company jordan

Rise up from the ranks, to effectively hold up a position with challenging responsibilities, to enhance my skills and become a part of the company¡¦s growth and success

June 2005 till now at Zain Telecommunication Group ¡VJordan
Consumer Sales Consultant, responsible on the following;-


- Achieving sales target within zain shops.
- Achieving Value added services targets within zain shops.
- Responsible on customer satisfaction level (Retention).
- Helping in shop operation as working as acting shop manager.
- Responsible on daily cash flow in the shop, assisting in daily reconciliation.
- Create new revenue streams by participating in brain storm sessions with marketing and customer service departments.
- Insure shop standards and policies were implemented in the shop.
- Reporting difficult and delayed cases to the help desk and help them working out a solution in fast way.
- Monitoring, and identifying department business requirements to maintain continuous enhancement towards achieving Customer Satisfaction.
- Developing the sales of the business and increasing the profitability.
- Achieving outstanding results in serving the valued customers by being a key player in the team.

*2001- 2005 Petra University ¡V Amman (Jordan).
- Bachelor in Accountant


* High School from Al ¡VOroba secondary school

supervisory and managment training
development and refine effective managment training

„X Excellent problem solving skills.
„X Out of the box thinker.
„X Excellent organization skills.
„X Teamwork experience.
„X Time management.
„X Strong interpersonal and sales skills.
„X Hardworking and dynamic.
„X Art of listening & applying common sense.
„X Having genuine skills in dialoguing and negotiating with customers.

„X Other Skills: Excellent abilities in communications, sociable and have the ability to work long hours and deal with pressure.