Jamie Ramsay Learning and Development Business Advisor

HR manager, office manager, customer service manager, within a multi national and fast paced company.

Neptunes Swimming Academy, Abu Dhabi Jan2014 – Present
Swimming Development Coach

• I currently volunteer and assist with the training and development program for over 400 children and adult swimmers.

Driver and vehicle Licensing Agency (D.V.L.A), United Kingdom Feb 2005-Jan 2014 Executive Officer – Learning and Development Business Advisor

• Deliver functional and developmental Learning and Development (L&D) solutions to an agreed standard in terms of quality and quantity to new and existing staff within the Local Service Network.
• Monitor and evaluate functional & developmental training delivered using agreed evaluation methods and monitor the accuracy of the work through quality checking to feed into the evaluation report process.
• Develop and design Learning and development solutions to meet identified needs including major change initiatives. Produce standard training briefs, training materials and handouts for use by L&D BA colleagues.
• Security Clearance - Civil Servant Entrance Level

Administration Officer

• Health and Well-Being Advisor for Scotland and the borders. Throughout this role I designed and promoted courses for staff to take part in to relating to Health and Well-Being throughout my assigned 7 offices.

• Working on my own initiative and also as part of a team to achieve government service level agreements of accuracy and volume.
• Dealing with complex customer enquiries face to face, in written correspondence and on the telephone.
• Using electronic point of sale (Epos), cash handling and accountable balancing.

Dr Berry & Partners, Glasgow, United Kingdom Dec 2004 – Jan 2005
Medical Receptionist

Main reception duties, greeting patients. data input of patient records & hardcopy filing. Dealing with Incoming mail & telephone calls.

United Kingdom Coaching Certificate – Teaching Aquatics – Level 2 Jun 2014

Certificate in teaching English as a foreign language Jul - Dec 2013

United Kingdom Coaching Certificate – Teaching Aquatics – Level 1 Oct 2013

NVQ Retail Operations - Level 2 2003 - 2004

Shawlands Academy, Glasgow, UK Aug 1997 – May 2001

Standard Grades: Grade 2 English, Geography
Grade 3 Chemistry, Craft & Design
Grade 4 Maths, Technological Studies, French

I would relish the opportunity to join a fast paced multi national company at any level. I have specialist skills and unique work experience within a UK Government agency that would be of benefit to any employer.

I look forward to discussing my skills and experience further.

Yours sincerely,
Jamie Ramsay