Marketing, Customer Relations & Quality Assurance

Can quickly fit into any busy business environment also I am a strategist and a strong analytical thinker who thrives on challenges. I am looking for an exciting opportunity where I can grow both professionally and personally.

Customer Relationship Manager
August 2008 – May 2014 (5 years 9 months)
Abu Dhabi Islamic Bank (ADIB)
Banking Industry, Abu Dhabi, United Arab Emirates
Throughout my career as a Professional Banker, I have successfully built rapport and trust with my clients by focusing on the long-term customer relationship.
Work Duties
• Active participation in sales to meet targets.
• Analyze financial statements.
• Review and auditing all required legal doc and obtaining Legal Dept. approval on it.
• Manage all aspects of day-to-day operations.
• Ensuring compliance with the bank standards.

Complain Resolution Unit Team Leader
August 2006 – July 2008 (1 year 11 months)
Abu Dhabi Islamic Bank (ADIB)
Banking Industry, Abu Dhabi, United Arab Emirates
Handling customers’ complaints and suggestions received by branches and the website.
Work Duties
• Calling customers for feedback.
• Prepare month-end reports for quality assurance and audits.
• Assure that all clients’ complaints and suggestions handled professionally.
• Communicate with all bank departments to solve customers’ complaints.

Customer Service Officer
Sep. 2005 – July 2006 (1 year)
Du telecommunications company
Telecommunications Industry, Dubai, United Arab Emirates
Providing clients with the highest service standards to ensure the branch has a good reputation and a good feedback is received.

Customer Service Representative
August 2004 – June 2005 (1 year)
Vodafone Egypt
Telecommunications Industry, Cairo, Egypt

• (M.B.A.) Master of Business Administration 2015, Grade HD.
CHIFLEY Business University – Melbourne – Australia.

• (D.) AUC Diploma in Marketing Management 2005, Grade A.
• (D.) AUC Diploma in Organizational Behavior 2003, Grade A.
• (D.) AUC Diploma in Principles of Management 2001, Grade B.
The American University in Cairo – Cairo – Egypt.

• (B.F.A.) Bachelor degree of Fine Arts, Graphic Section 2005, Grade B.
Hlwan University in Cairo – Cairo – Egypt.

• (H.S) High School Literary Section 2000, score 96%.
Al-Orman Language School – Cairo – Egypt.