Amira
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Education: 3
Experience: 15 years
Relocation: Yes - Internationally
Career Objective
To be a member of highly motivated and up-to-date technology working environment, using appropriate skills with aim of promoting organizational excellence. Hence achieving self growth and desired performance.
Professional Experience
INTERNATIONAL BANKING AND TRADE
Importance of (shipping) Document
Bill of lading
Airway Bill
Combine transport Bill of lading
Seaway Bill
Interco terms
Service to Exporters and Importers
Foreign Currency Domiciliary Accounts
Correspondent Banking Services
Key Methods of Payment
Letter of Credit
Methods of Settlement
Hazard in international Trade
Fraud Control Measures
Foreign Exchange Transaction
International Fund transfer
REGIONAL QUALITY OFFICER (RQO)
Support the branches reconciliation of all conversion related suspense account to ensure that the bank, s data are clean.
Support the updating and regulization of all loan accounts within their designated region.
Monitor the update of customer mandate i.e. image and signature capture to ensure efficient service delivery.
Monitor and improve the quality of operation and services in the regions. Support users on the use of banks (hand-on training and retraining)
Champion the information dissemination on periodic improvements of processes and procedures on the banking application.
Send weekly reports on activities to the head office, with a copy to the Regional Head Operation and Regional manager.
CUSTOMER CARE ANDSERVICES
Account opening e.g. current, savings, TDs etc
Status reports and enquiries
- New customer
- From other organizations
- From other unit of the bank
Account amendments
Custody of customers files and registers
Search reports
Cheque books issuance, receipt and storage
Account closure
Banking hall maintenance
Attending to customers complaints
Customer information
General comfort of customer
Statement of a/c rendition
Selling and cross selling of bank product
Fixed term deposit handling
Customer service oriented attitude.
SKILLS /Competencies
Creative Thinking
Make things happen Self motivated with ability to work independently
Teamwork
Good communicator
Outstanding interpersonal skills
Highly presentable
Enjoys working with people and solving problems
Excellent knowledge of Word, Excel, PowerPoint, Lotus Notes.
Fluent in English and one local language
Excellent negotiation skills
Good commercial acumen
Eductation
UNIVERSITY (NOUN)
COMPUTER AND MATHEMATICS (BSc Combined Honors, GPA IN PROGRESS)
INFORMATIC COMPUTER INSTITUTE, INTERNATIONAL DIPLOMA IN INFORMATION AND TELECOMMUNICATION, SINGERPORE
INFORMATICS COMPUTER INSTITUTE, INTERNATIONAL ADVANCE DIPLOMA IN NETWORK AND SERVER SECURITY, SINGERPORE
KADUNA POLYTEHNICS KADUNA, Nigeria
PUBLIC ADMINISTRATION (ADVANCE DIP, Other, GPA LOWER CREDIT)
KADUNA POLYTECHNICS KADUNA, Nigeria
SOCIAL ADMINISTRATION, DIP, GPA LOWER CREDIT
Certification
CERTIFICATE OF ACHIEVEMENT(THE EDCOM GROUP EDUCATION COMMUNICATION E-LEARNING)
Emerging issues in Banking and Forensic Investigation.
Customer Care for Customer Service officers.
Basic sales and marketing.
Effective Communication Skills.
Emotional Intelligence.
Ethics: Code of conduct.
Focus on compliance for Nigeria.
Focus on fraud Prevention.
Essential of banking (Financial Training Institute Lagos)
Service Excellence and Customer Care-Tom Associate Lagos
Work Attitude, Etiquette and Productivity-Kalisa Consults Ltd.
Computer Appreciation-Hasha Ventures Ltd.
Emerging issues in Domestic and International Banking Environments: Control, Forensic Audit and Investigation.
AML/CFT Compliance Training
Letter of Commendation of Exceptional Performance.
Additional Information
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