IT System Analyst/Desktop Support Specialist
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Education: 1
Experience: 5 years
Relocation: Yes - Internationally
Career Objective
IT professional with 5 years’ career experience in System/Network and supporting functions. Highly adept in systems analysis diagnostics, troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills.
Professional Experience
• Completed system tasks such as data backups and restores, Backup schedules, disaster recovery and system security policies;
• Implanted and maintained Exchange mail Server Accounts, databases and Backups;
• Managed Active directory, user accounts and Group policies auditing;
• Administered DHCP Servers, DNS and Deployed WDS, and Setup Anywhere Access (Remote Web Access and VPN) from Windows Server Essential;
• Implemented user File sharing and Folder redirections;
• Ensured high availability of services such as File server redundancy (DFS), DHCP server redundancy, Domain Controller replication, and DNS Replication;
• Designed and implemented Remote Desktop Services and provided Virtual Desktops delivery to end-users (DaaS - Desktop as a Service);
• Ensured effective maintenance of systems & servers across the organization in liaison with technical management;
• Secured Cisco routers and Switches by configuring SSH and Telnet sessions;
• Associated Windows client computers to Linux Domain Controller;
• Participated in meetings to discuss the quality of service and the changes the organization had to make;
• Successfully managed a damaging workload in responding to telephone calls and e-mails;
• Researched technical questions using available information resources.
Eductation
2012-2014: Polytechnic Institute of Cabinda, majored in High School in Information Techology.
Certification
The Young Geniuses' School
Certificate in Advanced English Cabinda, Angola
2012/03 - 2014/10
The Knights of Safety
COSHH and Working in Confined Spaces
2023/03/29
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Fire Warden Training 2023/03/29
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Hazard Communication Programs
2023/04/13
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Working at Height Safety Induction
2023/04/13
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Working at Height: Safety in the Assembly and Use of Scaffolds 2023/03/29
Additional Information
• CompTIA Security+
• Cloud Computing
• Microsoft Exchange Server
• Basic SQL Server Knowledge
• VMware Workstation, Hyper-V and Virtual PC
• Communication Skills
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